Calm, practical Bokmål when plans change
Norwegian Airport Problems And Help Phrases
Learn how to ask airport staff for help with delays, cancellations, missed connections, rebooking, luggage problems, lost documents, and urgent needs.
Keep The Conversation Short And Useful
When travel goes wrong, you do not need a perfect explanation. Say what happened, show the relevant document or baggage receipt, and ask for the next action. The first list also helps you slow the conversation down.
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Useful in any problem
Asking Airport Staff For Help
Start a conversation and make it easier to understand the answer.
English
Excuse me, can you help me?
Norwegian
Unnskyld, kan du hjelpe meg?
English
I am not sure where to go.
Norwegian
Jeg er usikker på hvor jeg skal gå.
English
I do not understand.
Norwegian
Jeg forstår ikke.
English
Could you say that again?
Norwegian
Kan du si det en gang til?
English
Could you speak more slowly?
Norwegian
Kan du snakke litt saktere?
English
Could you write it down?
Norwegian
Kan du skrive det ned?
English
Where is the information desk?
Norwegian
Hvor er informasjonsskranken?
English
What should I do now?
Norwegian
Hva skal jeg gjøre nå?
Changes to the flight
Delays, Cancellations And Gate Changes
Understand the change and ask when more information will be available.
English
The flight is delayed.
Norwegian
Flyet er forsinket.
English
The flight has been cancelled.
Norwegian
Flyet er innstilt.
English
The gate has changed.
Norwegian
Utgangen har blitt endret.
English
How long is the delay?
Norwegian
Hvor lang er forsinkelsen?
English
Do you know when we will depart?
Norwegian
Vet du når vi kommer til å reise?
English
Where can I get more information?
Norwegian
Hvor kan jeg få mer informasjon?
English
Will there be a new announcement?
Norwegian
Kommer det en ny kunngjøring?
English
Has boarding been postponed?
Norwegian
Er ombordstigningen utsatt?
Running out of time
Missed Flights And Connections
Explain a missed departure or a connection at risk.
English
I have missed my flight.
Norwegian
Jeg rakk ikke flyet mitt.
English
I am going to miss my connecting flight.
Norwegian
Jeg kommer ikke til å rekke videreflyet mitt.
English
My first flight was delayed.
Norwegian
Det første flyet mitt var forsinket.
English
Where is the transfer desk?
Norwegian
Hvor er transferskranken?
English
Can the next flight wait?
Norwegian
Kan det neste flyet vente?
English
Has my luggage been transferred?
Norwegian
Har bagasjen min blitt overført?
English
What happens to my checked luggage?
Norwegian
Hva skjer med den innsjekkede bagasjen min?
English
Who should I speak to?
Norwegian
Hvem skal jeg snakke med?
A new route
Rebooking And Alternative Routes
Ask about another flight and confirm the new travel plan.
English
Can you rebook me on another flight?
Norwegian
Kan du booke meg om til et annet fly?
English
When is the next available flight?
Norwegian
Når går neste ledige fly?
English
Is there a direct flight?
Norwegian
Finnes det et direktefly?
English
Can I travel via another airport?
Norwegian
Kan jeg reise via en annen flyplass?
English
Will I have to pay extra?
Norwegian
Må jeg betale ekstra?
English
Can you confirm the new booking?
Norwegian
Kan du bekrefte den nye bestillingen?
English
Do I need a new boarding pass?
Norwegian
Trenger jeg et nytt boardingkort?
English
Where should I wait?
Norwegian
Hvor skal jeg vente?
Your bag is missing
Lost, Delayed Or Damaged Luggage
Report missing or damaged baggage and give the details staff need.
English
My luggage has not arrived.
Norwegian
Bagasjen min har ikke kommet.
English
My suitcase is damaged.
Norwegian
Kofferten min er skadet.
English
I cannot find my bag.
Norwegian
Jeg finner ikke bagasjen min.
English
Where can I report missing luggage?
Norwegian
Hvor kan jeg melde fra om savnet bagasje?
English
Here is my baggage receipt.
Norwegian
Her er bagasjekvitteringen min.
English
The suitcase is yellow and hard-shelled.
Norwegian
Kofferten er gul og har hardt skall.
English
When will the luggage be delivered?
Norwegian
Når blir bagasjen levert?
English
Can I have a written confirmation?
Norwegian
Kan jeg få en skriftlig bekreftelse?
When it cannot wait
Lost Documents And Urgent Assistance
Ask for the right service when documents, belongings, health, or mobility become urgent.
English
I have lost my passport.
Norwegian
Jeg har mistet passet mitt.
English
I have lost my phone.
Norwegian
Jeg har mistet telefonen min.
English
Where is the lost property office?
Norwegian
Hvor er hittegodskontoret?
English
I need urgent help.
Norwegian
Jeg trenger hjelp med en gang.
English
I need medical assistance.
Norwegian
Jeg trenger medisinsk hjelp.
English
Could you call an ambulance?
Norwegian
Kan du ringe etter ambulanse?
English
I need assistance getting to the gate.
Norwegian
Jeg trenger hjelp til å komme meg til utgangen.
English
Please contact this person.
Norwegian
Vennligst kontakt denne personen.
How To Practise Under Pressure
Choose one scenario at a time. Practise a three-part exchange: ask for help, state the problem, and ask what happens next. Save the asking-for-help list together with the one problem list most relevant to your trip.
FAQ
How do I ask for help at a Norwegian airport?
Say Unnskyld, kan du hjelpe meg? Then explain the immediate problem in one short sentence and ask Hva skal jeg gjøre nå?
How do I say that my flight is cancelled in Norwegian?
Say Flyet er innstilt. A delayed flight is Flyet er forsinket.